About Us

Last Updated: October 28, 2026

Fernver is an independent online retailer based in the United Kingdom, offering a range of fashion products, including dresses, bras, underwear, shapewear, tops, bottoms, men's clothing and other apparel for everyday wear.

We aim to provide a straightforward online shopping experience with clear product information, transparent pricing, convenient payment options, reliable delivery information and responsive customer support.

Our website provides product information such as available styles, materials, features, sizing, pricing and product options, allowing customers to review relevant details before placing an order.

1. Our Collection

Our current collection includes Dresses, Bras, Underwear, Shapewear, Tops, Bottoms, Mens, Sweaters & Cardigans, Jackets, Pants, Matching Sets, Skirts and Hoodies & Sweatshirts.

Our product categories include:

  • Dresses, including selected casual and everyday dress styles

  • Bras, including selected bra styles for everyday wear and support

  • Underwear, including men's underwear, boxer shorts, briefs, thongs and other undergarments

  • Shapewear, including shaping bodysuits, high-waisted underwear and smoothing garments

  • Tops, including T-shirts, polo shirts, long-sleeve tops and other casual apparel

  • Bottoms, including pants, shorts and other everyday clothing

  • Mens, featuring men's clothing and selected seasonal styles

  • Sweaters & Cardigans, including knitwear, pullovers and cardigans

  • Jackets, including casual jackets, fleece jackets and other outerwear

  • Pants, including casual pants, lounge pants and other selected styles

  • Matching Sets, featuring coordinated clothing styles and matching apparel

  • Skirts, including selected skirt styles for different outfits and occasions

  • Hoodies & Sweatshirts, including pullover hoodies, zip-up hoodies and casual sweatshirts

Product availability may change as our collection is updated. Customers can review the applicable product page for the current product description, available options, sizing, pricing, specifications and other relevant information before checkout.

We focus on providing customers with accessible product information and a clear online purchasing experience.

2. Our Commitment to Customers

We believe a good shopping experience should be clear and straightforward from product selection through delivery and after-sales support.

Before an order is submitted, customers can review the applicable product price, available payment methods, shipping information and return terms.

We provide dedicated policies covering payment, shipping, returns and refunds, privacy and terms of service, allowing customers to review important store information before making a purchase. These policies are available through the Fernver website.

Our shipping services and applicable processing and delivery information are provided through our Shipping Policy.

We also provide information about returns, payment terms and other shopping conditions through the relevant policy pages on our website.

3. Customer Support

Our customer support team is available to assist with questions about products, sizing, orders, payments, shipping, returns and refunds.

If you need additional information about a product or assistance with an existing order, please contact us using the details below.

Customer enquiries can be sent to our customer support email address. Please include your order number, where applicable, to help us identify your order and assist with your enquiry.

4. Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM GMT/BST

Saturday, Sunday and UK Public Holidays: Closed

Our customer service hours follow UK local time, observing Greenwich Mean Time (GMT) during winter and British Summer Time (BST) during summer.

5. Contact Information

Store Name: Fernver

Business Address: 10 Hudson Close, Gosport, WLS PO13 8AZ, United Kingdom

Phone: +44 792-700-7585

Email: hello@fernver.com

Website: https://www.fernver.com/

Contact Page: https://www.fernver.com/pages/contact

Thank you for visiting Fernver. We are committed to providing clear product information, transparent store policies and helpful customer support throughout your shopping experience.