Shipping policy

Last Updated: October 28, 2026

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through Fernver.

For information about returns and refunds, please review our Refund Policy.

1. Shipping Territory

Fernver ships orders to customers in the United States, United Kingdom, and other eligible international destinations.

All shipping availability, delivery estimates, and shipping information displayed during checkout apply to eligible delivery addresses in the countries and regions supported by Fernver.

Shipping availability may vary depending on the destination country, product availability, and applicable delivery restrictions.

2. Order Processing Time

Orders are normally processed within:

1–3 business days

Business days are Monday – Friday, excluding Saturday, Sunday and UK Public Holidays.

Order Cut-Off Time: 6:00 PM GMT/BST

Orders placed after the daily cut-off time, on weekends, or on UK public holidays will begin processing on the next business day.

Once an order has been dispatched, customers will receive a shipping confirmation email with available tracking information.

If an order cannot be processed within the stated processing timeframe, Fernver will notify the customer using the contact information provided during checkout.

3. Shipping and Delivery

Standard Shipping applies to eligible orders delivered within the United States, United Kingdom, and other supported international destinations.

Processing Time: 1–3 business days

Transit Time: 4–9 business days

Estimated Total Delivery Time: 5–12 business days after an order is placed.

Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and UK Public Holidays.

International delivery times may vary depending on the destination country, customs clearance, local delivery services, and applicable import procedures.

Carrier delays, severe weather, public holidays, incorrect or incomplete addresses, customs inspections, and transportation disruptions may affect delivery dates.

4. Shipping Costs

Fernver provides Free Standard Shipping on all eligible orders delivered to the United States, United Kingdom, and other supported international destinations.

Customers are not charged:

  • Shipping fees;

  • Handling fees;

  • Packaging fees;

  • Hidden delivery surcharges.

Any applicable charges, including import duties or taxes where required, will be clearly displayed before the customer submits the order when collected at checkout.

For international shipments, customs duties, import taxes or clearance charges may apply depending on the destination country's regulations. Any charges not collected at checkout will be handled in accordance with applicable laws and the shipping terms disclosed to customers.

5. Shipping Method and Tracking

Orders are fulfilled and dispatched through our logistics partners based on the destination and order requirements.

Fernver uses suitable delivery services and carriers for shipments to the United States, United Kingdom, and other supported international destinations.

When tracking information is available, customers will receive a shipping confirmation email containing the tracking details.

Tracking information may take up to 24 hours after dispatch to become active in the carrier's system.

Customers can use the tracking information provided in the shipping confirmation email to monitor delivery progress.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that the following information is correct before submitting your order:

  • Full name;

  • Delivery address;

  • City;

  • State, county, or province;

  • ZIP code or postal code;

  • Contact details.

If a shipping address correction is required after placing an order, please contact:

Email: hello@fernver.com

as soon as possible.

Address changes can only be made before the order has been dispatched.

Once an order has been shipped, delivery details cannot be guaranteed to be changed.

7. Lost, Delayed, Damaged, or Incorrect Deliveries

If your order:

  • Has not arrived within the estimated delivery timeframe;

  • Arrives damaged;

  • Contains incorrect items;

  • Is missing items; or

  • Is marked as delivered but has not been received;

please contact Fernver at:

Email: hello@fernver.com

Please provide:

  • Order number;

  • Customer name;

  • Delivery address;

  • Description of the issue;

  • Supporting photographs where relevant.

Fernver will review the delivery information and investigate with the relevant delivery provider where required.

For confirmed damaged, defective, missing, or incorrect goods, Fernver will provide an appropriate remedy in accordance with applicable consumer protection laws, including repair, replacement, refund, or another available remedy where applicable.

8. Failed Delivery and Returned Parcels

Customers are responsible for providing accurate delivery information and ensuring delivery details are complete.

If a parcel is returned due to:

  • Incorrect customer-provided address;

  • Refusal of delivery;

  • Failure to collect the parcel;

  • Customer-caused delivery failure;

If reshipment is requested after a customer-caused delivery failure, additional shipping costs may apply.

No additional shipping charge applies where delivery failure results from an error by Fernver or the delivery provider.

9. Contact Information

If you have questions about shipping, tracking, delivery status, or this Shipping Policy, please contact us:

Store Name: Fernver

Website: https://www.fernver.com/

Email: hello@fernver.com

Phone: +44 792-700-7585

Business Address: 10 Hudson Close, Gosport, Hampshire, PO13 8AZ, United Kingdom

Contact Page: https://www.fernver.com/pages/contact

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM GMT/BST

Saturday, Sunday and UK Public Holidays: Closed

Response Time: We normally respond within two business days.