Terms of service

Last Updated: October 28, 2026

Welcome to Fernver.

These Terms of Service explain the terms and conditions that apply when you access our website, browse products, place orders, or use services provided through https://www.fernver.com/.

Throughout this website, the terms “we,” “us,” and “our” refer to Fernver.

Fernver is an online retailer based in the United Kingdom and operates this online store to sell footwear and related products to customers in the United States, United Kingdom, and other eligible international destinations.

Our website is powered by Shopify, which provides the e-commerce platform used to display products, process orders, manage payments, and support online shopping services.

By accessing our website, placing an order, creating an account, or using our services, you agree to these Terms of Service together with our:

  • Privacy Policy

  • Shipping Policy

  • Refund Policy

  • Payment Terms

If you do not agree with these Terms of Service, please do not use our website or services.

1. Website Use and Eligibility

By using the Fernver website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You must provide accurate and complete information when:

  • Creating an account;

  • Placing an order;

  • Making a payment;

  • Contacting customer support.

If you create an account, you are responsible for maintaining the confidentiality of your account information and all activities performed through your account.

If you believe your account has been accessed without authorization, please contact Fernver promptly.

2. Products and Product Information

Fernver provides footwear and related products through our online store.

Product pages include available information such as:

  • Product descriptions;

  • Product images;

  • Materials;

  • Dimensions and sizing information;

  • Available colours;

  • Product options and variations;

  • Pricing;

  • Product features.

Fernver makes reasonable efforts to ensure product information displayed on the website is accurate and updated.

Product colours and appearance may vary slightly due to differences in:

  • Screen settings;

  • Device displays;

  • Lighting conditions;

  • Photography conditions.

Customers are responsible for reviewing product descriptions, sizing information, materials, available options, prices, and other product details before completing a purchase.

If an error is identified in product information, pricing, availability, or description, Fernver may correct the information and notify affected customers where appropriate.

If a purchased product becomes unavailable before shipment, Fernver will notify the customer using the contact information provided with the order.

If the product cannot be supplied, the unavailable item will be cancelled and payment received for that item will be refunded to the original payment method.

3. Orders and Order Acceptance

Submitting an order through Fernver does not automatically mean that the order has been accepted and a sales contract has been completed.

An order confirmation email confirms that Fernver has received the order request.

Fernver may cancel an order before shipment when:

  • Payment authorization cannot be completed;

  • Product availability cannot be confirmed;

  • Billing or shipping information cannot be verified;

  • The transaction is identified as unauthorized or fraudulent;

  • A pricing, product, or technical error affects the order;

  • Fulfilment would violate applicable laws or regulations.

If payment has already been collected and the order is cancelled, the applicable amount will be refunded to the original payment method.

Customers are responsible for reviewing order information before completing payment, including:

  • Product selection;

  • Quantity;

  • Product options or variations;

  • Shipping address;

  • Contact information;

  • Total order amount.

4. Pricing, Currency and Payment

Fernver is based in the United Kingdom and sells products to customers in the United States, United Kingdom, and other eligible international destinations.

Product prices are displayed in the currency selected through the website currency settings.

The final transaction currency and amount are displayed at checkout before payment submission.

The checkout total may include:

  • Product price;

  • Discounts;

  • Shipping charges;

  • Applicable taxes or mandatory charges.

Fernver accepts the payment methods made available during checkout. The payment methods available for an order are displayed during checkout.

Payment must be successfully authorized before order processing begins.

Payments are processed through Shopify and supported payment providers, subject to the payment methods available for the transaction.

Fernver does not intentionally store complete payment card numbers or payment security codes on its own website systems.

For additional information about payments, please review our Payment Terms.

5. Shipping and Delivery

Fernver ships orders to customers in the United States, United Kingdom, and other eligible international destinations, subject to shipping availability.

Orders are processed and delivered according to our Shipping Policy.

The standard delivery estimates stated in our Shipping Policy are:

Order Processing Time: 1–3 business days;

Transit Time: 4–9 business days;

Estimated Total Delivery Time: 5–12 business days after order placement.

Business days are Monday – Friday, excluding Saturday, Sunday and UK Public Holidays.

Order processing follows the stated UK time zone applicable to the order cut-off time.

Order Cut-Off Time: 6:00 PM GMT/BST.

Orders placed after the daily processing cut-off time, on weekends, or on UK public holidays will begin processing on the next business day.

Customers are responsible for providing accurate shipping information during checkout.

Delivery delays may occur due to:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Incorrect or incomplete shipping information;

  • Transportation disruptions;

  • Customs clearance or international shipping procedures.

Tracking information will be sent after shipment when available.

For complete shipping information, please review our Shipping Policy.

6. Returns, Refunds and Replacements

Returns, refunds, and replacements are handled according to our Refund Policy.

Fernver provides a 30-day return period from the delivery date for eligible voluntary returns.

Eligible returned products must:

  • Be unused and in original condition;

  • Remain in the same condition as received;

  • Include original tags, packaging and accessories;

  • Include valid order information or proof of purchase.

Customer change-of-mind returns include:

  • Ordering the wrong item;

  • Selecting the wrong product or variation;

  • Changing your mind;

  • No longer wanting the product.

For customer change-of-mind returns, the customer is responsible for return shipping costs, where permitted by applicable law.

Fernver does not charge restocking fees.

Customers should report products that arrive damaged, defective, or incorrect within 7 business days after delivery. This reporting period does not limit statutory consumer rights.

For confirmed damaged, defective, or incorrect products, Fernver provides the applicable remedy, including:

  • Replacement;

  • Refund to the original payment method;

  • Other remedies required under applicable consumer protection laws.

Approved voluntary refunds are issued to the original payment method within 3–7 business days after the returned product has been received, inspected, and approved, subject to any shorter timeframe required by applicable law.

7. Consumer Protection Rights

Fernver is based in the United Kingdom and recognises consumer protection obligations that apply to its business and transactions, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Products sold by Fernver are subject to applicable statutory consumer rights, including requirements that goods be of satisfactory quality, fit for purpose and as described.

Nothing in these Terms of Service, Refund Policy, Shipping Policy, or Payment Terms removes or limits consumer rights that cannot legally be excluded.

Customers located in the United States may also have consumer protection rights provided under applicable U.S. federal and state laws.

Customers in other eligible international destinations may have additional mandatory consumer rights under the laws applicable to their purchases.

These Terms do not exclude, restrict or modify consumer rights that cannot legally be excluded under applicable law.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate personal, billing, and shipping information;

  • Review product information before purchase;

  • Use products according to their intended purpose;

  • Follow return and refund procedures;

  • Use the website and payment systems lawfully.

Customers must not:

  • Provide false information;

  • Conduct fraudulent transactions;

  • Attempt unauthorized access;

  • Interfere with website security or operation;

  • Misuse another person's personal information.

Fernver may restrict website access when fraudulent, unlawful, abusive, or security-threatening activity is identified, subject to applicable law.

9. Intellectual Property

All website content, including:

  • Text;

  • Images;

  • Logos;

  • Graphics;

  • Product descriptions;

  • Website design;

  • Page layouts;

is owned by or licensed to Fernver or the applicable rights holders.

Website content may not be copied, reproduced, modified, distributed, published, or commercially used without written authorization from Fernver or the applicable rights holder, except as permitted by applicable law.

10. Privacy and Personal Information

Fernver collects, uses, stores, and protects personal information according to our Privacy Policy.

Personal information may be used for:

  • Processing orders;

  • Providing customer support;

  • Managing payments;

  • Shipping products;

  • Fraud prevention;

  • Website improvement;

  • Marketing communications permitted by law.

Fernver does not sell customer personal information.

Customers may request access, correction, or deletion of personal information according to our Privacy Policy and applicable data protection laws.

11. Website Availability

Fernver aims to maintain website access for product browsing, checkout, order management, and customer support.

Temporary interruptions may occur due to:

  • Website maintenance;

  • Technical issues;

  • Security updates;

  • Hosting interruptions;

  • Shopify platform interruptions.

Fernver may update products, prices, website content, or services when required.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Fernver is not responsible for indirect, incidental, special, or consequential losses arising from website use, product use, or service use.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to applicable mandatory consumer protection laws.

Nothing in these Terms limits consumer rights available under United Kingdom consumer protection laws or applicable United States federal and state consumer protection laws.

Customers located in other eligible international destinations retain any mandatory consumer rights and protections that apply under the laws of their jurisdiction.

14. Changes to These Terms

Fernver may update these Terms of Service when changes occur to:

  • Website operations;

  • Products or services;

  • Business practices;

  • Legal requirements.

The latest version of these Terms is published on this page.

The Last Updated date at the beginning of this page identifies the most recent revision.

15. Contact Information

For questions regarding these Terms of Service, orders, payments, or customer support, please contact Fernver.

Store Name: Fernver

Website: https://www.fernver.com/

Email: hello@fernver.com

Phone: +44 792-700-7585

Business Address: 10 Hudson Close, Gosport, Hampshire, PO13 8AZ, United Kingdom

Contact Page: https://www.fernver.com/pages/contact

Customer Service Hours:

Monday – Friday: 9:00 AM – 6:00 PM GMT/BST

Saturday, Sunday and UK Public Holidays: Closed

Response Time: Within two business days