Privacy policy

Last Updated: October 28, 2026

1. About This Privacy Policy

Fernver respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how Fernver collects, uses, stores and discloses personal information when customers visit our website, place orders, communicate with us, subscribe to marketing communications or otherwise interact with our online store.

Fernver is based in the United Kingdom and sells products to customers through its online store.

For United Kingdom privacy requirements, this Privacy Policy is based on the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR) to the extent those laws apply to Fernver.

For customers in the United States and other eligible international markets, Fernver handles personal information in accordance with applicable privacy and data protection laws, including relevant United States federal and state privacy laws where applicable.

We collect personal information that is reasonably necessary to operate our store, process orders, provide customer support, maintain website security and meet applicable legal obligations.

2. Personal Information We Collect

Depending on how you interact with Fernver, we collect:

  • Name and contact details;

  • Email address and telephone number;

  • Billing and shipping information;

  • Order history and purchase details;

  • Payment transaction information and payment status;

  • Account information when an account is created;

  • Customer service communications and enquiries;

  • Return, refund and product-related information;

  • Marketing preferences;

  • Device and browser information;

  • IP address and online identifiers;

  • Cookies and similar technologies;

  • Website usage and analytics information;

  • Fraud-prevention and security information.

Fernver does not intentionally collect sensitive personal information as part of ordinary retail transactions unless the information is reasonably necessary for the transaction or required by applicable law.

We do not collect sensitive personal information for unrelated marketing purposes.

3. How We Collect Personal Information

We collect personal information:

  • Directly from customers during checkout;

  • When customers create an account;

  • When customers contact our support team;

  • When customers submit forms or enquiries;

  • Through cookies and similar website technologies;

  • Through Shopify and e-commerce service providers, where applicable;

  • Through payment providers and payment networks;

  • Through delivery and tracking providers;

  • Through fraud-prevention and security services.

Personal information may also be collected automatically when customers browse our website, including technical information about devices, browsers and website interactions.

4. How We Use Personal Information

Fernver uses personal information for the following purposes:

  • Processing and fulfilling orders;

  • Processing payments and refunds;

  • Arranging delivery and tracking;

  • Providing customer support;

  • Responding to enquiries and complaints;

  • Managing returns and product-related matters;

  • Improving website functionality and customer experience;

  • Maintaining website security;

  • Preventing fraud and unauthorized transactions;

  • Analysing website performance;

  • Managing marketing communications;

  • Meeting taxation, accounting and legal obligations;

  • Protecting our legal rights and resolving disputes.

We process personal information only where an applicable lawful basis exists, including performance of a contract, compliance with legal obligations, legitimate interests or consent where required under the UK GDPR.

We do not use personal information for purposes unrelated to operating our store unless permitted by applicable law or the customer has provided the required consent.

5. Sharing and Disclosure of Personal Information

Fernver does not sell, rent or trade customers' personal information.

We do not share personal information with unrelated third parties for their own independent marketing purposes without appropriate consent or another lawful basis.

We may share personal information with service providers that assist us in operating our business, including:

  • Shopify and e-commerce platform providers, where applicable;

  • Payment processors and payment networks;

  • Shipping and delivery providers;

  • Customer support providers;

  • Website hosting providers;

  • Analytics providers;

  • Advertising and marketing technology providers;

  • Fraud prevention and security providers;

  • Professional advisers;

  • Government authorities where required by law.

We provide service providers with the personal information reasonably required to perform the relevant service or comply with the relevant legal obligation.

6. Cookies, Analytics and Advertising Technologies

Fernver uses cookies and similar technologies to operate, secure and improve our website.

Cookies may be used for:

  • Shopping cart functionality;

  • Checkout operation;

  • Account functions;

  • Website security;

  • Fraud prevention;

  • Website analytics;

  • Performance measurement;

  • Advertising measurement and personalisation.

Where applicable law requires consent for non-essential cookies or tracking technologies, Fernver obtains that consent before using those technologies.

Customers may manage cookie preferences through available website controls or browser settings.

Third-party providers may process information according to their own privacy policies.

7. Marketing Communications

Fernver may send promotional communications about products, offers, updates and services in accordance with applicable law.

Where required by applicable law, we obtain consent before sending marketing communications.

Marketing communications include an option to unsubscribe where applicable.

Customers may stop receiving promotional communications at any time by:

  • Using the unsubscribe link included in marketing emails; or

  • Contacting hello@fernver.com.

Order confirmations, shipping updates, security notifications and other service-related communications are separate from promotional marketing.

8. Payment Information Security

Payments are processed through the payment services made available during checkout.

Fernver does not intentionally store complete payment card numbers or security codes on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

For additional information about payment processing, please review our Payment Terms.

9. International Data Processing

Fernver is based in the United Kingdom and serves customers through its online store. Some service providers used by Fernver may process personal information outside the United Kingdom.

These providers may include:

  • Shopify and e-commerce platform providers;

  • Payment providers;

  • Analytics providers;

  • Hosting providers;

  • Security providers;

  • Marketing technology providers.

Where the UK GDPR applies, Fernver takes appropriate steps to ensure that international transfers of personal information comply with applicable data protection requirements, including the use of adequacy regulations, appropriate contractual safeguards or other lawful transfer mechanisms where required.

Fernver remains responsible for complying with applicable UK data protection obligations when personal information is transferred internationally.

10. Data Security

Fernver uses reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

  • Secure payment processing;

  • HTTPS/TLS encryption;

  • Access controls;

  • Authentication measures;

  • Fraud monitoring;

  • Security procedures with service providers.

No internet transmission or storage method can be guaranteed completely secure.

11. Data Retention

Fernver retains personal information for the periods necessary to:

  • Provide services;

  • Maintain transaction records;

  • Resolve disputes;

  • Prevent fraud;

  • Meet legal obligations.

When personal information is no longer required for these purposes, Fernver takes reasonable steps to delete or anonymise the information, subject to applicable legal requirements.

12. Access, Correction and Deletion Requests

Customers may request, where permitted by applicable law:

  • Access to personal information held by Fernver;

  • Correction of inaccurate or incomplete information;

  • Deletion of personal information.

Requests can be submitted to:

Email: hello@fernver.com

Phone: +44 792-700-7585

Address: 10 Hudson Close, Gosport, Hampshire, PO13 8AZ, United Kingdom

Fernver may verify the customer's identity before processing a privacy request.

Certain information may need to be retained when required by law, necessary to complete transactions, resolve disputes, prevent fraud or maintain required business records.

13. UK Privacy Rights

For customers located in the United Kingdom, privacy rights are governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

Where UK data protection law provides applicable rights, customers may have rights relating to:

  • Access to personal information;

  • Correction of inaccurate personal information;

  • Deletion of personal information;

  • Information about how personal information is collected, used and disclosed;

  • Restriction of certain processing activities;

  • Objection to processing based on legitimate interests or for direct marketing;

  • Data portability where applicable;

  • Withdrawal of consent where processing is based on consent.

Fernver does not sell customers' personal information.

Fernver does not use personal information for purposes unrelated to operating the store unless permitted by applicable law or the customer has provided the required consent.

For customers located in the United States, additional privacy rights may apply under relevant federal or state privacy laws, depending on the customer's location and the laws applicable to Fernver.

Customers in other eligible international destinations may also have rights relating to access, correction, deletion and processing of personal information under applicable local data protection laws.

Customers may submit privacy requests using the contact information in Section 16.

14. Privacy Complaints

If you have concerns about how Fernver handles your personal information, please contact us using the privacy contact information in Section 16.

Fernver aims to acknowledge privacy complaints within two business days and provide a substantive response within ten business days where reasonably practicable. This target does not replace any shorter or otherwise applicable legal deadline.

For customers whose information is protected by United Kingdom data protection laws, complaints may also be made to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

15. Children's Privacy

The Site and Fernver services are not intended for children under 16 years of age.

Fernver does not knowingly collect personal information directly from children under 16 for purposes prohibited by applicable law.

When Fernver identifies personal information collected from a child in violation of applicable legal requirements, Fernver deletes or otherwise processes the information as required by law.

16. Privacy Contact Details

For privacy questions, access requests, correction requests, deletion requests or privacy complaints, please contact:

Fernver

Email: hello@fernver.com

Phone: +44 792-700-7585

Business Address: 10 Hudson Close, Gosport, Hampshire, PO13 8AZ, United Kingdom

Website: https://www.fernver.com/

Contact Page: https://www.fernver.com/pages/contact

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM GMT/BST

Saturday, Sunday and UK Public Holidays: Closed

Normal Response Time: Within two business days

17. Changes to This Privacy Policy

Fernver may update this Privacy Policy when our services, website functions, service providers or legal requirements change.

The updated version will be published on this page with the revised Last Updated date.